Brother MFC-J6920DW Driver: Installation and Troubleshooting Guide


Welcome to our guide on Brother MFC-J6920DW driver installation and troubleshooting! If you're a proud owner of this versatile all-in-one printer, you're in the right place. Whether you're setting up your new device or experiencing difficulties with it, we've got you covered. In this article, we will walk you through the step-by-step process of installing the Brother MFC-J6920DW driver and highlight common troubleshooting solutions to help you overcome any obstacles with ease. So, let's get started and ensure that your printer is up and running smoothly!

Introduction to Brother MFC-J6920DW Driver

In this article, we will provide an in-depth overview of the Brother MFC-J6920DW printer and its driver, highlighting the importance of having the correct driver installed.

Overview of the Brother MFC-J6920DW printer and its driver

The Brother MFC-J6920DW is an all-in-one inkjet printer that offers a wide array of features for both personal and professional use. This printer not only provides high-quality printing, but also offers scanning, copying, and faxing capabilities, making it a versatile choice for any office or home setup.

When it comes to its driver, the Brother MFC-J6920DW requires the correct software to be installed on your computer in order to establish seamless communication between the printer and your device. The driver acts as a bridge, allowing your computer to effectively control and utilize all the features of the printer.

Importance of having the right driver

Having the correct Brother MFC-J6920DW driver is crucial for optimal performance and functionality of the printer. Without the proper driver, your computer may not be able to communicate effectively with the printer, leading to issues such as print errors, slow printing speeds, or even the inability to print altogether.

By installing the appropriate driver, you not only ensure that your computer and printer work harmoniously together, but you also gain access to the latest updates and enhancements offered by Brother. These updates can include bug fixes, improved functionality, and new features, enhancing the overall user experience and extending the lifespan of your printer.

Furthermore, using the correct driver ensures compatibility with your operating system. Different operating systems may require specific drivers to ensure proper functioning. By installing the appropriate driver, you eliminate any compatibility issues that may arise due to mismatched software.

It is worth mentioning that Brother regularly releases driver updates to optimize their printers' performance and address any known issues. It is recommended to periodically check for driver updates for your Brother MFC-J6920DW printer to ensure it remains up to date and functioning at its best.


The Brother MFC-J6920DW is a feature-rich all-in-one inkjet printer that requires the correct driver to unlock its full potential. Installing the proper driver is essential to establish smooth communication between your computer and the printer, ensuring optimal performance and access to the latest updates. Don't overlook the importance of having the right driver for your Brother MFC-J6920DW printer, as it can significantly enhance your printing experience and save you from frustrating compatibility issues.

How to Download and Install Brother MFC-J6920DW Driver

Downloading the driver from the Brother website

Downloading the appropriate driver for the Brother MFC-J6920DW printer is a simple process that can be done through the Brother website. Follow these step-by-step instructions to ensure a smooth download:

  1. Launch your preferred web browser and go to the Brother website.
  2. In the search bar, type "MFC-J6920DW" and press Enter.
  3. Click on the official Brother MFC-J6920DW product page from the search results.
  4. Scroll down to the "Downloads" section and select your computer's operating system from the drop-down menu.
  5. Click on the "Full Driver & Software Package" option and then click the "Download" button.
  6. The driver will begin downloading to your computer. The download time may vary depending on the speed of your internet connection.

This completes the download process. Now, let's move on to the installation steps.

Installing the driver on your computer

After successfully downloading the Brother MFC-J6920DW driver, you can proceed with the installation process. Follow these detailed instructions to ensure a proper installation:

  1. Locate the downloaded driver file on your computer.
  2. Double-click the file to initiate the installation process.
  3. If prompted by a User Account Control pop-up, click "Yes" to allow the installation.
  4. Follow the on-screen instructions provided by the driver installation wizard.
  5. Read and accept the End-User License Agreement (EULA) if prompted.
  6. Choose the installation type (recommended or custom) and click "Next".
  7. Wait for the installation to complete. This may take a few minutes.
  8. Once the installation is finished, restart your computer to apply any necessary changes.

Congratulations! You have successfully installed the Brother MFC-J6920DW driver on your computer. Now, let's move on to troubleshooting any potential issues you may encounter during the installation process.

Troubleshooting common installation issues

While installing the Brother MFC-J6920DW driver is usually a straightforward process, there may be instances where you encounter certain issues. Below are some common problems and their troubleshooting steps:

1. Compatibility issues: Ensure that the driver you downloaded is compatible with your operating system. If not, try downloading the driver specifically designed for your OS.

2. Error messages: If you receive error messages during installation, carefully read the message to identify the potential issue. Try restarting your computer and reinstalling the driver.

3. Unsuccessful installations: If the driver installation is unsuccessful, try the following steps:

  • Disconnect and reconnect the USB cable between the printer and your computer.
  • Ensure that your computer meets the minimum system requirements for the driver.
  • Temporarily disable any firewall or antivirus software that may be blocking the installation.

If these troubleshooting steps do not resolve the issue, it is recommended to contact Brother customer support for further assistance.

Updating Brother MFC-J6920DW Driver

The Brother MFC-J6920DW driver plays a crucial role in ensuring the printer functions optimally. Regularly updating the driver not only enhances performance but also maintains compatibility with new operating systems and addresses any bugs or issues that may arise. In this article, we will discuss the reasons to update the driver, how to check for driver updates, and the process of updating the driver.

Reasons to update the driver

Keeping the Brother MFC-J6920DW driver up-to-date offers several benefits. Firstly, an updated driver often brings improvements in functionality and performance. It can enhance printing speed and quality, and optimize various features of the printer. Secondly, as technology advances, operating systems evolve, and new updates are released, it is crucial to have a driver that is compatible with these changes. Without an updated driver, the printer may not work properly or may even become completely non-functional.

Finally, updating the driver ensures bug fixes and resolves any issues that may have been present in the previous version. Brother constantly works on identifying and addressing any software glitches or bugs, and releasing updated drivers is their way of providing reliable and hassle-free printer performance.

Checking for driver updates

To check for driver updates for your Brother MFC-J6920DW printer, you have two options: using the Brother website or utilizing the Brother software.

If you prefer to check for updates on the Brother website, follow these steps:

  1. Open a web browser and go to the official Brother website.
  2. Navigate to the "Support" section and search for your printer model.
  3. Locate the "Downloads" or "Drivers" section and select your operating system.
  4. You will see a list of available drivers for your printer model. Look for the latest version and click on the download link.
  5. Once the driver file is downloaded, run the installer and follow the on-screen instructions to install the updated driver.

If you prefer to use the Brother software to check for updates:

  1. Open the Brother software on your computer.
  2. Navigate to the "Update" or "Maintenance" section.
  3. Click on the "Check for Updates" or similar button.
  4. The software will search for the latest driver version and provide an option to download and install it.

By following these steps, you can easily determine if a newer version of the driver is available and proceed with the updating process.

Updating the driver

Once you have confirmed that a newer driver version is available, it's time to proceed with the updating process. Follow these step-by-step instructions:

  1. Download the latest driver from the Brother website or using the Brother software, as explained in the previous section.
  2. Locate the downloaded driver file, usually in the "Downloads" folder on your computer.
  3. Double-click on the driver file to initiate the installation process.
  4. Follow the on-screen instructions provided by the installer.
  5. During the installation, ensure that you select the correct printer model and operating system.
  6. Once the installation is complete, restart your computer to apply the changes.

By carefully following these instructions, you can update the driver for your Brother MFC-J6920DW printer smoothly and effectively, ensuring optimal performance and compatibility.

Common Issues and Troubleshooting

When it comes to using the Brother MFC-J6920DW driver, there can be a few common issues that users may come across. However, fear not, as there are several troubleshooting steps you can take to resolve these problems and get your printer running smoothly again.

Printer not recognized by the computer

One frustrating issue that users may encounter is when their computer fails to recognize the Brother MFC-J6920DW printer. But don't worry, there are a few simple steps you can follow to tackle this problem.

First, double-check all the connections between your printer and computer. Ensure that the USB or Ethernet cable is securely plugged into both devices. If the connection seems loose, try unplugging and plugging it back in to establish a secure connection.

If the connections are secure, the next step is to reinstall the Brother MFC-J6920DW driver. Start by uninstalling the current driver from your computer's control panel. Once uninstalled, download the latest driver from the official Brother website. Follow the installation instructions carefully, and once the installation is complete, restart your computer.

Another troubleshooting step you can take is to check the printer settings. Make sure the printer is set as the default printer on your computer. You can do this by going to the Control Panel or System Preferences, depending on your computer's operating system, and selecting the Brother MFC-J6920DW as the default printer.

Poor print quality or other printing problems

If you're experiencing issues with print quality or other printing problems, such as blurry prints, streaks, or faded colors, there are a few troubleshooting tips you can try.

Firstly, it's important to clean the print heads regularly. Accumulated dust or dried ink can cause print quality issues. Consult your printer's user manual for specific instructions on how to clean the print heads.

Additionally, check the ink levels in your printer. Low ink levels can result in poor print quality. If necessary, replace any empty or low ink cartridges with new ones.

Lastly, adjusting the print settings might also help improve print quality. Experiment with different print modes, such as "Best" or "High Quality," to see if it makes a difference. You can access the print settings by selecting "Print" in the File menu of your document and exploring the available options.

Scanning or copying issues

Scanning or copying problems are another common issue that users may encounter when using the Brother MFC-J6920DW driver. Here are some troubleshooting steps that can help resolve these issues.

Firstly, if you're experiencing black lines on scanned documents or incomplete copies, the scanner glass might be dirty. Use a soft, lint-free cloth and a gentle glass cleaner to clean the scanner glass. Avoid using harsh chemicals or abrasive materials that may damage the glass.

Another option is to adjust the settings for scanning or copying. Check the resolution settings and ensure they are appropriate for your needs. Higher resolutions may take longer to process, but they can result in better quality scans or copies.

If the problem still persists, consider reinstalling the Brother MFC-J6920DW driver. Uninstall the current driver from your computer, download the latest driver from the official Brother website, and install it according to the provided instructions.

By following these troubleshooting steps, you can address common issues related to the Brother MFC-J6920DW driver and ensure smooth operation of your printer.


Summary of the importance of Brother MFC-J6920DW driver

Ensuring that you have the correct driver installed for your Brother MFC-J6920DW printer is essential for optimal performance and functionality. In this article, we have discussed the significance of having the right driver and emphasized the benefits of downloading, installing, and updating it regularly to maintain a seamless printing experience and troubleshoot common issues.

The importance of using the correct driver

Using the correct Brother MFC-J6920DW driver is crucial as it enables your printer to communicate efficiently with your computer. The driver acts as a bridge between the printer and your operating system, facilitating the translation of your print commands into a language that the printer can understand.

By using the correct driver, you can ensure that your printer functions optimally and takes full advantage of its features, such as high-quality printing, scanning, copying, and faxing. Additionally, the right driver can improve the overall performance and reliability of your printer.

Benefits of downloading, installing, and updating the driver

Downloading, installing, and regularly updating the Brother MFC-J6920DW driver offers several advantages in terms of functionality, compatibility, and troubleshooting.

1. Enhanced functionality

Installing the driver allows you to access the full range of features offered by your Brother MFC-J6920DW printer. Whether it is utilizing advanced printing options, adjusting print settings, or initiating scan jobs, having the correct driver ensures that you can make the most of your printer's capabilities.

2. Improved compatibility

Using an outdated driver or a generic driver may result in compatibility issues between your printer and other hardware or software components. By downloading and installing the specific Brother MFC-J6920DW driver, you can ensure seamless connectivity and compatibility with your operating system and other devices.

3. Troubleshooting common issues

The driver plays a crucial role in resolving common printer problems. If you encounter issues like printer not responding, print quality problems, or connectivity issues, updating the driver can often fix these problems. The latest driver versions often include bug fixes, performance improvements, and compatibility enhancements that can address such issues.

Regularly updating the driver can also help prevent future problems and keep your printer functioning smoothly.


In conclusion, having the correct Brother MFC-J6920DW driver installed is vital for optimal printer performance. By downloading, installing, and updating the driver, you can benefit from enhanced functionality, improved compatibility, and easy troubleshooting of common printer issues. Ensure that you regularly check for driver updates to maintain a seamless printing experience and make the most of your Brother MFC-J6920DW printer.